Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your order to request a refund. Unfortunately, due to the perishable nature of houseplants, we will only be able to provide a refund if the plants arrive damaged.

To start a refund application, you can contact us at hello@gebandgreen.co.uk. If your refund is accepted, we’ll send you an email confirmation of your refund.

*Please note: When requesting a refund, please upload a picture of the damaged item(s) for our records, and the order number so your request can be processed.

Damages and issues

Please inspect your order upon arrival and contact us immediately if the item is damaged or if you receive the wrong item so that we can resolve the issue straight away.

Gift cards

Unfortunately, we cannot accept refunds on gift cards.

Refunds

Once your refund application has been processed, we will notify you to let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.